Terms & Conditions

Who we are

Croft & Cleo is a trading name of An Larach Holdings, a Partnership registered in Scotland. Our registered address is An Larach House, Fassach, IV4 7HT. Throughout these terms, “we”, “us” and “our” refer to An Larach Holdings (trading as Croft & Cleo). If you have any questions, please contact us.

Placing an order

When you place an order on our website, you are making an offer to purchase the products described. A contract is formed when we send you a dispatch confirmation email. We reserve the right to decline any order at our discretion, in which case we will not charge you, or will issue a full refund if payment has already been taken.

Product descriptions

We make every effort to ensure that product descriptions, images and prices are accurate. However, slight variations in colour may occur due to differences between screen displays and the physical product. If you receive an item that materially differs from its description, please contact us.

Availability

All products are subject to availability. In the unlikely event that an item you have ordered is out of stock, we will contact you promptly and arrange a refund or suitable alternative.

Pricing & Payment

All prices on our website are displayed in pounds sterling (£) and include VAT where applicable. We reserve the right to correct pricing errors. If an order has been placed at an incorrect price, we will contact you before proceeding.

Payment is taken at the time of order. We accept all major credit and debit cards. Payments are processed securely by our payment provider.

Delivery

Please refer to our Delivery & Returns page for full details of our delivery policy, estimated timescales and charges.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, please contact us within this period. Items must be returned unused and in their original condition. Please see our Delivery & Returns page for full details of the returns process.

Your statutory rights

Under the Consumer Rights Act 2015, you are entitled to goods that are of satisfactory quality, fit for purpose and as described. Nothing in these terms affects your statutory rights as a consumer.

Our liability

We shall not be liable for any indirect, incidental or consequential loss arising from your use of our website or the products we sell, except where required by law. Our total liability to you shall not exceed the total value of the relevant order.

We are not liable for losses resulting from events beyond our reasonable control, including postal delays, extreme weather or other unforeseen circumstances.

Intellectual property

All content on this website — including text, images, logos and design — is the property of An Larach Holdings (trading as Croft & Cleo) and is protected by copyright. You may not reproduce, distribute or use any content without our prior written permission.

Governing law

These terms are governed by the law of Scotland. Any disputes shall be subject to the non-exclusive jurisdiction of the Scottish courts, without affecting your rights as a consumer under local law.

Changes to these terms

We may update these terms from time to time. Any changes will be published on this page. Your continued use of our website following any update constitutes acceptance of the revised terms.